Refund Policy

Last updated:

13 October 2026

Contents:

1. About this policy

2. Try-It Refund

3. What the Try-It Refund does not cover

4. How to ask for a refund and how you are paid

5. Other refunds

6. If you live in the United States

7. If you live in the EEA, the UK or Switzerland

8. If you live in Brazil

9. Other countries

1. About this policy

This Refund Policy explains when and how you can get your money back for purchases made from Arnor Limited ("we", "us"). It forms part of our Terms of Use.

We offer two kinds of refunds:

  • Our voluntary Try-It Refund (Section 2). This is an extra promise we make to every new customer, on top of your legal rights.
  • Refunds required by law (Sections 5 to 9). These depend on where you live.

Your legal rights always come first. Nothing in this policy limits or excludes any right you have under the consumer protection laws of the country or state where you live. If this policy and the law differ, the option that is better for you applies.

2. Try-It Refund

We want you to see and try our app before you commit. If you decide it is not for you, we will refund your first subscription payment in full, as long as you ask before your subscription renews for the first time.

You qualify if all of these are true:

  1. You bought the subscription directly on our website.
  2. It is your first paid subscription to this app.
  3. We receive your refund request before the first automatic renewal payment is charged. You can always check the renewal date in your purchase confirmation email and in the account settings.

What you get: a full refund of the first payment you made for that subscription, including any introductory or trial price. When we issue the refund, we cancel your subscription and your access ends, so no further payments will be taken.

Example: You buy a 1-month plan on 1 March. It is set to renew on 1 April. If you ask us for a refund at any time before the renewal payment on 1 April, you get your 1 March payment back in full.

If you choose to stay: When you ask for a Try-It Refund, we may offer you an alternative, such as a discount or a different plan. You are free to decline it and still get your refund. If you accept an alternative, we will treat this as your choice to keep your subscription instead of the Try-It Refund, and the Try-It Refund will no longer be available for that subscription. This does not affect your rights under the law (Sections 5 to 9).

After the first renewal: once the first renewal payment has been charged, the Try-It Refund no longer applies to that subscription. You can still cancel at any time to stop future payments, and you keep any refund rights you have under the law (Sections 5 to 9).

The Try-It Refund is a voluntary promise. We may change or withdraw it for future purchases by updating this policy; any change will not affect purchases made before it.

3. What the Try-It Refund does not cover

The Try-It Refund does not apply to:

  • One-time digital products delivered immediately. These are items you pay for once and receive straight away, such as PDF guides, printable meal plans, or other downloadable or instantly accessible content. Because they are fully delivered at the moment of purchase, they cannot be "returned".

  • Renewal payments, including the first renewal and all later ones.

  • Second or later subscriptions to the same app, for example if you previously subscribed, cancelled and later subscribed again.

  • Purchases made through the Apple App Store (see Section 4.4).

  • Subscriptions where you accepted an alternative offer instead of a refund (see Section 2).

If you bought a subscription and a one-time digital product in the same checkout, the Try-It Refund covers the subscription part of the payment.

These exclusions apply only to the voluntary Try-It Refund. They do not limit any refund you are entitled to by law. For example, if a digital product is faulty or not as described, you keep your legal rights for that.

4. How to ask for a refund and how you are paid

4.1 How to ask

Email us at support@upshift-app.com or use the contact form at https://upshift-app.zendesk.com/hc/en-us/requests/new. Please include the email address you used to buy and, if you have it, your order number. For a Try-It Refund, a message such as "I want a Try-It Refund" is enough.

4.2 When your request counts as received

We treat your request as received on the date and time it reaches us by email or through the form. We confirm receipt by email. If you send the request before your first renewal payment is charged, you qualify for the Try-It Refund even if we reply after that date — and if the renewal is charged in the meantime, we refund that payment too.

4.3 How you are paid

We refund to the same payment method you used, in the same currency.

4.4 App Store and Google Play purchases

Apple App Store. If you bought a subscription or started a free trial through the Apple App Store, your payment was taken by Apple, not by us, so Apple handles all refunds. To ask for a refund, follow the instructions on the Apple support page.

Google Play. If you bought a subscription or started a free trial through your Google Play account, we will handle your request. Reach us as described in Section 4.1.

4.5 Cancelling is different from a refund

Cancelling stops future renewals; it does not by itself refund past payments. Deleting the app also does not cancel your subscription. You can cancel at any time in the Settings menu of the app or on our website.

5. Other refunds

5.1 Refunds required by law

We will always give you a refund where the law where you live requires it — for example, if you withdraw from the contract within a legal cooling-off period, or if the service is faulty, not as described or not provided. Sections 6 to 9 explain specific rights in some countries and states.

5.2 Everything else

Except as set out in this policy or required by law, payments are not refundable. This includes renewal payments and periods you have not used after cancelling. When you cancel, you keep access until the end of the period you have already paid for.

5.3 Goodwill refunds

If your situation is not covered above, contact us anyway. We look at each request individually and may offer a full or partial refund as a goodwill gesture. A goodwill refund in one case does not mean we will give one in another.

6. If you live in the United States

6.1 California and Connecticut

If you live in California or Connecticut, you may cancel your purchase and get a full refund if you tell us before midnight of the third business day after the day you bought it.

6.2 Other states

Your state may give you further rights. Nothing in this policy limits them.

7. If you live in the EEA, the UK or Switzerland

If you are an EU or EEA user, you have 14 days to withdraw from a contract, without giving any reason and without incurring any costs.

The withdrawal period expires 14 days after your purchase of the Service. If you have benefitted from a free trial, the withdrawal period expires 14 days after the beginning of your free trial.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement. You can email us at support@upshift-app.com. You may use the model withdrawal form, but it is not obligatory. If you use the online withdrawal function, we will confirm receipt on a durable medium (for example, by email) without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

If you were presented with, and gave, your prior express consent to begin performance during the withdrawal period and your acknowledgement that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund for digital content, and you will only be eligible for a proportional refund for a digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgement on a durable medium.

This does not affect your Try-It Refund. If you qualify under Section 2, you get your first payment back in full, with no deduction

8. If you live in Brazil

In accordance with the Brazilian Consumer Protection Code (Law No. 8,078/1990, Article 49), you have the right to cancel your purchase of the Service within seven (7) calendar days from the date of purchase, without giving any reason. If you started with a free trial, the seven days run from the beginning of your free trial.

To cancel, contact us by email at support@upshift-app.com. We will confirm receipt of your cancellation request without delay.

If you exercise this right, we will refund the full amount paid without undue delay. The refund will be processed using the same payment method used for the original transaction, unless expressly agreed otherwise.

This right applies in addition to your Try-It Refund under Section 2 and any other rights you have under Brazilian law.

9. Other countries

If you live in a country not mentioned above, you keep every right your local consumer law gives you. Where that law gives you a better refund right than this policy, we will follow the law.