AI Usage Policy

Effective as of: July 27, 2026

This AI Usage Policy (the ”Policy”) applies to all features, tools, and functionalities within the mobile applications, websites, and related services (collectively, the “Service”) that use artificial intelligence or machine learning technology (collectively, “AI Features”). AI Features are currently powered by Google (Gemini), OpenAI (ChatGPT), Anthropic (Claude), though the underlying technology and providers may change over time. Terms used but not defined in this Policy shall have the meanings assigned to them in the Terms and Conditions of Use (“Terms”). Before you start interacting with any AI Features, please review this Policy carefully.

IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THIS POLICY, THEN DO NOT INTERACT WITH THE AI FEATURES.

I. AI FEATURES

We want everyone to use AI Features safely and responsibly. Our AI Features are designed to provide general information, respond to your questions, offer assistance, answer inquiries, and engage in conversation within the scope of the Service. AI Features may also analyze text, images, and other content that you submit and generate information, estimates, scores, recommendations, and other materials in response.

AI Features are information tools. They are not medical devices, healthcare services, clinical decision support systems, or substitutes for professional advice of any kind.

While AI Features are useful tools, it is important to understand the following:

AI Features generate responses and outputs using artificial intelligence or machine learning technology. When you interact with the AI Features, you are interacting with an AI system, not a human professional.
The capabilities of AI Features are focused on general topics within the scope of the Service. They may not cover every possible scenario, question, or individual circumstance.
AI-generated responses and outputs may be inaccurate, incomplete, outdated, or inappropriate for your individual situation.
You must use AI Features only within the scope of their intended purpose.

II. HEALTH AND MEDICAL LIMITATIONS

2.1. AI Features Are Not Healthcare Services

We do not offer, provide, or hold ourselves out as providing any kind of medical advice, clinical assessment, healthcare service, diagnosis, treatment recommendation, or evaluation related to physical or mental health. No AI Feature is designed, intended, or authorized to perform any of these functions.

2.2. AI Features Do Not Diagnose, Treat, or Manage Health Conditions

AI Features must not be used to:

Determine whether you have or do not have any health condition, disease, injury, or disorder;
Provide instructions on how to cure, treat, manage, or alleviate any health condition;
Serve as a substitute for professional medical examination, diagnosis, or treatment;
Triage, assess, or manage any life-threatening, urgent, or emergency health situation;
Replace or supplement the judgment of a licensed healthcare professional;
Provide psychological counseling, psychotherapy, or mental health treatment;
Assess or manage eating disorders, body dysmorphia, or other conditions requiring clinical intervention.

2.3. Consult a Qualified Professional

If you have any concerns about your physical or mental health, or before starting, changing, or stopping any exercise program, diet, or wellness routine, you should consult with a qualified professional. This includes, without limitation, physicians, physiotherapists, registered dietitians, licensed psychologists, and other licensed practitioners appropriate to your concern. Never disregard professional advice, or delay seeking it, because of any output or other information provided through the Service.

If you are experiencing a medical emergency, call your local emergency services immediately. Do not use any AI Feature to seek help in an emergency.

2.4. Physical Activity Risks

Exercise and physical activity carry inherent risks, including the risk of injury, illness, disability, or death. AI Features may suggest exercises, workout routines, or physical activities based on the information you have provided, but they cannot assess your actual physical condition, medical history, biomechanics, or readiness for exercise. You assume full responsibility for determining whether any exercise, workout, or physical activity suggested by an AI Feature is appropriate and safe for you. AI Features ability to account for any sensitive body areas or other limitations is limited by the nature of AI-generated content and should not be relied upon as a substitute for professional assessment.

2.5. Nutrition and Dietary Information

AI Features may provide general information about nutrition, hydration, and dietary habits. This information is general in nature and is not tailored clinical nutrition advice. It does not account for your complete medical history, allergies, medication interactions, metabolic conditions, or other factors that a qualified dietitian or physician would consider. You should not rely on AI Features as a source of dietary guidance for any medical condition, including but not limited to diabetes, cardiovascular disease, renal conditions, food allergies, or eating disorders. Certain AI Features may generate estimates of nutritional characteristics (such as ingredients, portion sizes, calories, macronutrients, or nutritional quality) based on inputs you submit, including images or descriptions of food. Such estimates are approximations generated by AI: they may be materially inaccurate, may vary between requests, and actual values may differ significantly depending on preparation, portion size, and composition that cannot be determined from your inputs. AI Features cannot reliably identify all ingredients, allergens, or contaminants, and you must not rely on any output to detect allergens, assess food safety, or manage any medical condition. Where an AI Feature allows you to review, edit, or correct an output, you are responsible for reviewing and, if needed, correcting it before relying on it.

III. PROHIBITED USE

Without prejudice to any other rights or remedies available to us under the Terms or applicable law, we reserve the right to take appropriate action in response to any violation of this Policy, including suspending or terminating your account or your access to AI Features. The following uses of AI Features are prohibited:

3.1. Illegal Activity

Use of AI Features for any activity that violates applicable law.

3.2. Harmful Content

Generation of content that is hateful, harassing, violent, or threatening, including but not limited to:

Content that expresses, incites, or promotes hate based on identity, race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;
Content intended to harass, threaten, bully, or intimidate any individual;
Content that promotes or glorifies violence, self-harm, or the suffering of others.

3.3. Child Safety

Any content that exploits, endangers, or harms children, including child sexual abuse material (“CSAM”), is strictly prohibited. We reserve the right to report any detected CSAM to the relevant authorities.

3.4. Malicious Code

Any attempt to generate code designed to disrupt, damage, or gain unauthorized access to computer systems, networks, or data.

3.5. High-Risk Activities

Use of AI Features in connection with activities that pose a high risk of physical harm, including weapons development, military applications, management of critical infrastructure, or content that promotes acts of self-harm such as suicide, self-injury, or disordered eating behaviors.

3.6. Fraudulent or Deceptive Activity

Use of AI Features for scams, coordinated inauthentic behavior, disinformation, spam, plagiarism, academic dishonesty, or any other fraudulent or deceptive purpose.

3.7. Unauthorized Professional Advice

AI Features must not be used to provide or obtain:

Medical advice, diagnosis, treatment, or clinical assessment;
Legal advice or tailored legal opinions;
Financial, investment, or tax advice;
Psychological counseling or psychotherapy.

AI Features are not designed to replace qualified professionals in any of these fields. You should not rely on AI Feature outputs as a sole or primary source of professional guidance.

3.8. Personal Data of Third Parties

You must not submit personal data of any third party to any AI Feature. This includes names, contact information, health information, financial details, or any other information that identifies or could identify another individual. This includes submitting images or other content that depicts or identifies another individual, in particular children.

3.9. Privacy Violations

Use of AI Features to track, monitor, or surveil any individual without their consent, or to classify individuals based on protected characteristics, is prohibited.

3.10. Adult Content

Generation of sexually explicit content, pornography, or content intended to arouse sexual excitement is prohibited.

3.11. Political Campaigning

Use of AI Features to generate campaign materials, engage in political advocacy or lobbying, or build tools for political campaigning purposes is prohibited.

3.12. Circumvention of Safety Measures

Any attempt to bypass, disable, or circumvent the safety measures or usage restrictions implemented in AI Features is prohibited. This includes prompt injection, jailbreaking, adversarial inputs, or any other technique designed to cause AI Features to generate outputs outside their intended purpose.

IV. YOUR RESPONSIBILITIES

By using any AI Feature, you acknowledge and agree that:

You are responsible for evaluating whether any information or output provided by an AI Feature is appropriate for your individual circumstances.
You will consult a qualified healthcare professional before starting any new exercise program or making significant dietary changes, particularly if you have any pre-existing health conditions, injuries, or physical limitations.
You will not rely on AI Feature outputs as a substitute for professional medical, legal, financial, or psychological advice.
You are responsible for independently verifying any critical information provided by AI Features.
You will not submit the personal data of any third party to any AI Feature, and you will not submit your own personal data beyond what is necessary for the relevant AI Feature to function.
You understand that AI Features may produce outputs that are inaccurate, incomplete, or unsuitable for your specific situation.
You will comply with all applicable laws and regulations when using AI Features.

V. AI-GENERATED CONTENT

5.1. Nature of AI Outputs

AI outputs are generated algorithmically based on patterns in training data and the information you provide. AI Features do not have clinical training, professional qualifications, or the ability to examine you physically or assess your condition in real time. Outputs are generated probabilistically and may vary each time you submit the same input.

5.2. Accuracy and Limitations

While we make reasonable efforts to configure AI Features to provide helpful and relevant information, we do not guarantee the accuracy, completeness, reliability, timeliness, or suitability of any AI-generated output. The AI model’s training data has a knowledge cutoff and may not reflect the most current research, guidelines, or developments in fitness, nutrition, or health science. In the event that an AI Feature provides information that seems unclear, contradictory, or potentially harmful, please exercise caution, discontinue reliance on that information, and seek guidance from a qualified professional. Outputs expressed as numbers, quantities, measurements, or scores are estimates only and may deviate materially from actual values. You should independently verify any output before relying on it for any purpose of consequence.

5.3. Safety Measures

We implement safety measures designed to prevent AI Features from generating outputs that constitute medical advice, clinical assessment, treatment recommendations, or other topics that require professional intervention. While these safeguards are an important layer of protection, they are not infallible. If you encounter an AI Feature output that appears to provide medical advice, clinical assessment, or content that seems harmful or inappropriate, please disregard it and report it immediately to support@upshift-app.com.

5.4. AI Disclosure

We disclose that AI Features use artificial intelligence to generate their outputs. When you interact with the AI Features, you are interacting with an AI system, not a human. Where required by applicable law, outputs are labeled or otherwise identified as AI-generated within the Service.

VI. DATA AND PRIVACY

6.1. Data Processing

When you use AI Features, certain data, including but not limited to your inputs (such as messages, images, and other content you submit) and limited account or profile information necessary for the relevant AI Feature to function, may be sent to our AI technology providers for processing on our behalf. Our agreements with our AI technology providers prohibit them from using your data to train their AI models. Details of how personal data is processed in connection with AI Features, including the categories of data, the purposes of processing, retention, and your rights, are set out in our Privacy Policy. Where required by applicable law, we will ask for your consent before an AI Feature processes your data.

6.2. Personal Data in Interactions

When interacting with AI Features, you should avoid submitting information beyond what is necessary for the intended purposes. You shall not share personal or other information that is not required for the relevant AI Feature to function, including but not limited to passwords, financial details, government identification numbers, confidential data, or proprietary data. You are responsible for exercising judgment about the information you provide.

VII. DISCLAIMER

WE DO NOT OFFER OR PROVIDE ANY KIND OF MEDICAL ADVICE, CLINICAL ASSESSMENT, HEALTHCARE SERVICE, DIAGNOSIS, TREATMENT RECOMMENDATION, OR EVALUATION RELATED TO PHYSICAL OR MENTAL HEALTH. AI FEATURES ARE NOT MEDICAL DEVICES AND ARE NOT INTENDED TO BE USED AS SUCH. IF YOU HAVE ANY CONCERN ABOUT YOUR HEALTH, YOU SHOULD CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL.

AI FEATURE OUTPUTS ARE FOR INFORMATIONAL PURPOSES ONLY. YOU SHOULD NOT CONSTRUE ANY INFORMATION OR CONTENT GENERATED BY AI FEATURES AS MEDICAL, CLINICAL, NUTRITIONAL, PSYCHOLOGICAL, LEGAL, TAX, INVESTMENT, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. YOU ALONE ASSUME THE SOLE RESPONSIBILITY OF EVALUATING THE MERITS AND RISKS ASSOCIATED WITH THE USE OF ANY INFORMATION PROVIDED BY AI FEATURES BEFORE MAKING ANY DECISIONS BASED ON SUCH INFORMATION.

AI FEATURES ARE POWERED BY THIRD-PARTY AI TECHNOLOGY. WE DO NOT CONTROL THE UNDERLYING AI MODELS AND CANNOT GUARANTEE THAT OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR INDIVIDUAL CIRCUMSTANCES. AI-GENERATED CONTENT MAY CONTAIN ERRORS, OMISSIONS, OR STATEMENTS THAT ARE INCONSISTENT WITH CURRENT SCIENTIFIC OR MEDICAL UNDERSTANDING.

VIII. LIMITATION OF LIABILITY

We make no express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement, regarding AI Features or any content generated by them.

To the maximum extent permitted by applicable law, we, our affiliates, directors, employees, agents, and representatives shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, personal injury, bodily harm, or other intangible or tangible losses, arising out of or in connection with:

Your use of or inability to use any AI Feature;
Any information, content, or other output generated by any AI Feature;
Any decision you make or action you take based on AI Feature outputs;
Any physical injury, illness, or health consequence resulting from following or relying on AI Feature outputs;
Any errors, inaccuracies, omissions, or deficiencies in AI Feature outputs;
Any unauthorized access to or alteration of your data.

AI Features are provided “as is” and “as available” without any representations or warranties, express or implied. You expressly agree that your use of AI Features is at your sole risk. We do not warrant that AI Features will meet your requirements, be uninterrupted, secure, error-free, or that any defects will be corrected.

Any liability we may incur in connection with the AI Features or this Policy, regardless of the legal theory on which it is based, is subject to, and limited by, the aggregate liability cap and the other limitations and exclusions of liability set forth in the Terms.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability is limited to the maximum extent permitted by law.

You acknowledge that we have made the limitations of AI Features clear in this Policy, including that AI Features do not provide medical advice, and that you have agreed to use AI Features on this basis.

IX. REPORTING AND FEEDBACK

If you encounter an AI Feature output that you believe is inaccurate, harmful, inappropriate, or that appears to constitute medical advice or a clinical assessment, please report it immediately to support@upshift-app.com or use the feedback capability that may be available within the specific AI Feature. Your reports help us improve the safety and quality of our AI Features.

X. GENERAL TERMS

This Policy incorporates and is subject to the Terms. Any violation of this Policy constitutes a violation of the Terms. We reserve the right to modify this Policy from time to time at our discretion, to the extent permitted by applicable law. Material changes will be communicated through the Service or by other reasonable means. Your continued use of AI Features after any modification constitutes your acceptance of the revised Policy.